Terms of service
Terms & Conditions
Effective Date: April 9, 2026
Welcome to Gixora. These Terms & Conditions ("Terms") govern your access to and use of our website, services, and repair bookings. By using our website or requesting our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. About Gixora
Gixora is a mobile device repair service operating in Winnipeg, Manitoba. We provide professional repair services at customer-selected locations within our designated service areas.
2. Services
Gixora provides repair services for supported smartphones, tablets, and other eligible electronic devices.
Service availability, repair options, pricing, and appointment times may vary depending on:
- Device model
- Parts availability
- Service location
- Technician availability
- Nature of the repair
We reserve the right to refuse any repair that cannot be completed safely, responsibly, or within our service capabilities.
3. Appointments
Appointments are subject to availability.
Customers are responsible for providing accurate contact information and ensuring someone is available at the agreed service location during the scheduled appointment.
If you are unavailable at the scheduled time, your appointment may require rescheduling.
4. Pricing & Payment
Repair pricing may vary depending on the device and required repair.
Final pricing will be confirmed before work begins whenever possible.
Payment is due upon completion of the repair unless otherwise agreed in writing.
Accepted payment methods may vary.
Applicable taxes will be added where required by law.
5. Device Ownership
By requesting a repair, you confirm that:
- You are the owner of the device, or
- You have authorization from the owner to request repair services.
Gixora reserves the right to refuse service if ownership cannot reasonably be established.
6. Customer Responsibilities
Before submitting your device for repair, you agree to:
- Back up all important data.
- Remove passcodes where required for testing, if requested.
- Remove SIM cards, memory cards, and personal accessories when practical.
- Inform our technician of any known damage, previous repairs, or existing issues.
Customers remain responsible for maintaining backups of their personal information.
7. Data Responsibility
Although our technicians take reasonable care when handling customer devices, Gixora is not responsible for:
- Loss of personal data
- Corrupted files
- Lost photographs
- Lost contacts
- Software issues
- Data recovery
Customers should create a complete backup before any repair begins.
8. Repair Process
Certain repairs require diagnostic testing before work can begin.
Repair times are estimates only and are not guaranteed.
Unexpected issues discovered during repair may require additional authorization before work continues.
9. Parts
Gixora uses carefully selected replacement parts appropriate for the requested repair.
Depending on availability and customer preference, replacement parts may include original equipment manufacturer (OEM), equivalent-quality, or compatible components.
Availability may vary depending on the device model.
10. Repair Guarantee
Gixora stands behind the quality of the repairs we perform.
Our Repair Guarantee applies only to the repair completed by Gixora and is subject to the conditions outlined on our Repair Guarantee page.
The Repair Guarantee does not cover:
- New accidental damage
- Water or liquid damage occurring after repair
- Physical abuse
- Unauthorized modifications
- Damage unrelated to the original repair
- Normal wear and tear
11. Cancellations
Customers may cancel or reschedule appointments by contacting Gixora as early as reasonably possible.
Repeated missed appointments or cancellations may result in refusal of future bookings.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Gixora shall not be liable for:
- Indirect damages
- Consequential damages
- Loss of business
- Loss of profits
- Loss of data
- Loss of productivity
- Existing device defects unrelated to the requested repair
Where liability cannot legally be excluded, Gixora's liability shall be limited to the amount paid for the repair service giving rise to the claim.
Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.
13. Intellectual Property
All content available on the Gixora website, including text, graphics, logos, images, icons, and branding, is the property of Gixora or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
14. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Disrupt website functionality.
- Upload malicious software.
- Misrepresent your identity.
15. Third-Party Services
Our website may include links or services provided by third parties, including payment processors, mapping services, analytics providers, or other service providers.
Gixora is not responsible for the content, policies, or practices of third-party websites or services.
16. Changes to Services
We reserve the right to:
- Modify our services
- Update pricing
- Change operating hours
- Modify service areas
- Update repair procedures
without prior notice where reasonably necessary.
17. Changes to These Terms
We may revise these Terms from time to time.
The updated version will be posted on this page with a revised Effective Date.
Continued use of our website or services after changes become effective constitutes acceptance of the updated Terms.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Manitoba and the applicable federal laws of Canada.
Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts of Manitoba, unless otherwise required by applicable law.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Gixora
Email: support@gixora.com
Website: www.gixora.com
Serving Winnipeg, Manitoba, Canada
