Privacy policy

Privacy Policy

Effective Date:  April 9, 2026

At Gixora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a repair, contact us, or use our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with Gixora, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Service address
  • Billing information
  • Appointment details
  • Device information (brand, model, issue description)

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referral website
  • Website usage statistics

How We Use Your Information

We use your information to:

  • Schedule and manage repair appointments
  • Communicate regarding your repair request
  • Provide customer support
  • Process payments
  • Improve our services
  • Improve website performance and user experience
  • Detect fraud or unauthorized activity
  • Comply with applicable legal obligations

We only collect information that is reasonably necessary to provide our services.

Device Information

During the repair process, our technicians may require temporary access to your device for diagnostic and testing purposes.

Gixora respects your privacy and does not intentionally access, copy, or retain personal files, photographs, messages, or other private content except where reasonably necessary to complete the requested repair or where required by law.

Customers are encouraged to back up important data before any repair service.

Payment Information

Payments are securely processed through trusted third-party payment providers.

Gixora does not store complete credit card or debit card information on its servers.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Measure website performance
  • Improve customer experience

Third-party services such as Google Analytics or similar analytics providers may collect anonymous website usage information.

You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

We may use trusted third-party service providers to operate our business, including but not limited to:

  • Payment processors
  • Google Maps
  • Google Analytics
  • Email communication services
  • Scheduling and booking services

These providers only receive information necessary to perform their services and are responsible for protecting your information in accordance with their own privacy policies.

Information Sharing

Gixora does not sell, rent, or trade your personal information.

We may disclose information only:

  • To trusted service providers assisting our operations
  • When required by applicable law
  • To protect our legal rights
  • To prevent fraud or security threats
  • In connection with a business transfer, merger, or acquisition

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain business records
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where permitted by law
  • Withdraw consent where applicable
  • Request additional information regarding how your data is processed

Requests may be submitted using the contact information below.

Children's Privacy

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Gixora

Email: support@gixora.com

Website: www.gixora.com

Serving Winnipeg, Manitoba, Canada